In an effort to address the lack of broadband access among low-income residents, the Chicago Public Library (CPL), and New York Public Library (NYPL) on June 23 announced new programs that will allow patrons to check out and take home wifi hotspots. NYPL’s “Check Out the Internet,” and CPL’s “Internet to Go” programs are made possible, in part, by grants awarded this week by the Knight News Challenge, a competition developed by the John S. and James L. Knight Foundation in partnership with the Ford Foundation and Mozilla, to fund and promote projects committed to making the Internet an open, equitable platform.
Building on the success of its existing job search and job training programs, the Queens Library recently began testing a new touch-screen job search kiosk at its central branch in Jamaica, Queens. The kiosk is driven by Apploi, a mobile app launched in April 2013 by recruitment software and services provider Innovate CV, and is […]
Few things can be more frustrating to library patrons—or staff, for that matter—than a self-check system that’s ill-suited for its setting. But when such a system runs smoothly, it increases efficiency, protects materials, promotes library programming, and instills confidence in patrons, which translates into increased circulation and a staff with more time to focus on things like programs and services.
Innovative Interfaces Inc. (III), developer of the Millennium ILS and next-generation Sierra Services Platform among other discovery and automation solutions, this month announced a partnership with Bibliotheca, the global RFID, EM/RFID hybrid and barcode-based library solutions supplier. Both companies describe the partnership as a strategic alliance that will enhance the integration of their respective software and hardware products.
Librarianship is undeniably a service profession. Given that, you would think that our literature would be filled with advice on how to provide astonishing customer service. Instead, it isn’t. Perhaps this is because it can be difficult and expensive to provide surprisingly excellent customer service. But I don’t think it necessarily should be if we […]