May 15, 2012

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FAQ

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How it works:
Tech Summit How-It-Works
What system requirements do I need on my computer to attend the virtual summit?
Check to ensure you have the minimum technical requirements to attend. Supported configurations and minimum system requirements are:

  • Windows XP, Vista or 7 with Internet Explorer 6+, Firefox 2.x+, or Chrome 8.x+
  • Mac OS 10.5+ with Safari 2+, Firefox 2.x+, or Chrome 8.x+
  • Linux with Firefox 2.x+
  • Flash 10.0.12.36+

You can view your current configuration by going to: http://vshow.on24.com/view/vts/tys/tys.htm
What if I can’t log into the virtual summit?
Contact Virtual Show Support by emailing virtualshow.support@on24.com.

Please include the show name, “techsummit 2011″ in the subject line of the email and detailed information regarding your issue, including a screenshot if possible.
I lost or never received my login information for the virtual summit, how can I retrieve it?
If you did not receive the email containing your username and password, or if you misplaced the information, please contact Virtual Show Support by emailing virtualshow.support@on24.com.

Please include the show name, “techsummit 2011″ in the subject line of the email and detailed information regarding your issue, including a screenshot if possible.
What are the early bird rates and when do they expire?
We are pleased to offer early bird rates this year for our virtual tech summit Power to the Patron. These discounted rates are a limited time offer for those who register for the event on or before November 28, 2011. Please see our Pricing page for rates and category details.
Where is my subscription number?
Your subscription number can be located on the latest print edition of your Library Journal. See sample below:
What do I do if it says my subscription number is invalid?
If your subscriber number is not accepted during the registration process, you may have entered either an invalid or expired subscriber number. We are waiting to help you. For information on the status of your print subscription, contact:

LJ subscriber support: 800-588-1030
May we let multiple people from our organization use the same subscription number?
Yes! However each person must register individually (using the same subscription number) so that they will be granted their own unique login credentials (username, password) to view the event, as well as to view the archives for up to three months.
May I be billed with an invoice?
Yes! Once you have selected your products for purchase, you will be directed to our payment page, where there will be the option to be billed at a later date. You will be required to give your contact information for the invoice.
What do I do if my credit card was declined or didn’t go through?
First, please be sure that you entered your credit card number, your name, and billing address correctly. In many cases, the decline is a result of the credit card being used not matching up with the billing information provided. If you feel that you have entered your credit card information accurately, and are still having trouble, we recommend contacting your financial institution. If you still continue to have difficulties, contact us at support@mediasourceinc.com.
What is a site license?
If your organization has three or more people viewing the Virtual Summit at the same time from one computer, you will need to purchase the Site Licensing option. You will be given one set of login credentials (username, password), from which you can project the experience, and use your computer speakers, for multiple people to view at once.
With a site license, can multiple people be logged in at the same time?
No, a site license will not allow you to view the Virtual Summit from more than one computer at a time.
How can I get a copy of the receipt for my purchase?
Proof of purchase was emailed to your provided address immediately upon registration. This email came from AccountServices@mediasourceinc.com. Please check your spam filters, and junk mail, for messages that may have been blocked from this address. If you are still not able to locate, please login to your account on either www.libraryjournal.com or www.slj.com and retrieve a copy from your “Recent Purchases” page.
May I cancel my order and what is the refund policy?
As this is a virtual event, and the archives will be accessible for viewing for three months after the live event, we are not accepting cancellations or offering refunds for Power to the Patron. If you have extenuating circumstances, contact us at support@mediasourceinc.com.
When will the event be archived and how long may I view the archives?
The archive of Power to the Patron will be posted approximately one week after the event and registrants will be able to view the archive for three months. All registrants will have unlimited access to the archives even if they did not attend the live event.
How do I access the archives?
Registrants will receive an email following the event with instructions on accessing the virtual summit archives. You will use the same link and login credentials (username, password) as you did for the live event. If you did not register prior to the live event, a confirmation email with this information will be sent to you as soon as you register.
What is available during the archived event?
Archives include full access to watch all of the panels, presentations, and keynote speakers. You will be able to download all collateral materials that were available during the live event (from presentations, as well as vendor booths). However, you will not be able to chat, or interact with other viewers or vendors.
How do I become an Exhibitor?
For information on the benefits of Exhibiting at the Virtual Summit, please click here.
How do I become a Media Sponsor?
For information on the benefits of our Media Sponsor Program, please click here.
How do I obtain a Press Pass for the event?
Individual members of the media with press credentials are eligible to receive free access to cover Power to the Patron. If you meet this criteria, you may contact Beth Allee at ballee@mediasourceinc.com or 646-395-5230 to register for your press pass.
How can I find out more about Library Journal?
To learn more about Library Journal and all of the excellent products and services we have to offer directors, administrators, and staff in public, academic, and special libraries, please visit us at www.libraryjournal.com.
Other questions? Please contact us at support@mediasourceinc.com for further assistance.