August 29, 2014

FAQ

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How it works:
Ebook Summit How-It-Works
What system requirements do I need on my computer to attend the virtual summit?
Click here to view full on24 technical requirements and FAQ’s
How much does it cost to register?
Ebooks: The New Normal

Archive Viewing (ends January 12, 2012)

  • Librarians and educators with LJ and/or SLJ print subscription – $19.95
  • Librarians and educators without LJ or SLJ print subscription – $29.95
  • Publishers, vendors, other – $49.95
  • Special Student Rate – $19.95
Where is my subscription number?
Your subscription number can be located on the latest print edition of your Library Journal or School Library Journal. See sample below:

What do I do if it says my subscription number is invalid?
If your subscriber number is not accepted during the registration process, you may have entered either an invalid or expired subscriber number. We are waiting to help you. For information on the status of your print subscription, contact:

SLJ subscriber support: 800-595-1066
LJ subscriber support: 800-588-1030
May we let multiple people from our organization use the same subscription number?
Yes! However each person much register individually (using the same subscription number) so that they will be granted their own unique login credentials (username, password) to view the event, as well as to view the archives for up to three months.
May I be billed with an invoice?
Yes! Once you have selected your products for purchase, you will be directed to our payment page, where there will be the option to be billed at a later date. You will be required to give your contact information for the invoice.
What do I do if my credit card was declined or didn’t go through?
First, please be sure that you entered your credit card number, your name, and billing address correctly. In many cases, the decline is a result of the credit card being used not matching up with the billing information provided. If you feel that you have entered your credit card information accurately, and are still having trouble, we recommend contacting your financial institution. If you still continue to have difficulties, contact us at support@mediasourceinc.com.
How can I get a copy of the receipt for my purchase?
Proof of purchase was emailed to your provided address immediately upon registration. This email came from AccountServices@mediasourceinc.com. Please check your spam filters, and junk mail, for messages that may have been blocked from this address. If you are still not able to locate, please login to your account on either www.libraryjournal.com or www.slj.com and retrieve a copy from your “Recent Purchases” page.
May I cancel my order and what is the refund policy?
As this is a virtual event, and the archives will be accessible for viewing for three months after the live event, we are not accepting cancellations or offering refunds for Ebooks: The New Normal. If you have have extenuating circumstances, contact us at support@mediasourceinc.com.
When will the event be archived and how long may I view the archives?
The archive of Ebooks: The New Normal will be posted on October 17, 2011 and registrants will be able to view the archive for three months, through January 13, 2012. All registrants will have unlimited access to the archives even if they did not attend the live event.
I didn’t register for Ebooks: The New Normal by October 12, 2011, can I register now to view the archives?
Yes! You must register here to view the archived event.
How do I access the archives?
You will use the same link and login credentials (username, password) as you did for the live event. If you did not attend the live event, a confirmation email with this information will be sent to you as soon as you register.
What is available during the archived event?
Archives include full access to watch all of the panels, presentations, and keynote speakers. You will be able to download all collateral materials that were available during the live event (from presentations, as well as vendor booths). However, you will not be able to chat, or interact with other viewers or vendors.
How can I find out more about Library Journal and School Library Journal?
To learn more about Library Journal and all of the excellent products and services we have to offer directors, administrators, and staff in public, academic, and special libraries, please visit us at www.libraryjournal.com.

To learn more about School Library Journal and the outstanding tools and resources we offer to librarians who work with young people in schools and public libraries, please visit us at www.schoollibraryjournal.com.
Other questions? Please contact us at support@mediasourceinc.com for further assistance.
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