May 9, 2021

Helping Users Help Themselves with Self-Service Technologies | Product Watch

With many libraries facing the squeeze of rising usage and flat or declining funding, self-service technologies have become more of a necessity. Librarians who discussed these technologies with LJ said that self-service options generally improve service overall. With these tools in place, staff have more time to answer questions and assist patrons.

Why Waste-Reducing Print Management Software Is Essential for Libraries | Product Watch

The field has evolved considerably during the past two decades, with several vendors now offering solutions, often as one component of broader integrated revenue management or self-service software suites. Each has its own strengths.