At our first stop this morning, we got a chance to dig in to a bit more depth on some of the backend tools used to connect users with electronic resources, while our afternoon included lots of discussion about framing library interface design through the lens of user behavior and analytics. One of the first things we heard: we’ve got to do a better job of delivering books and articles to users.
In libraries, it’s not about the banality of “doing more with less,” but facing the reality. As I wrote about previously, Charlotte Mecklenburg has been working hard to refocus their efforts following the budget hardships of the past few years. And as with many libraries, Singleton and his staff have sought to bolster these renewed [...]