The two “one button” simplified video recording studios at the Pennsylvania State University (PSU) Library’s Tombros and McWhirter Knowledge Commons have proven exceptionally popular and are now used for about 4,500 recording sessions per year.
Using funding provided by a local chapter of the Hearing Loss Association of America, New York’s Greenburgh Public Library this spring installed an audio frequency induction loop (AFIL) in its multipurpose room. AFILs enable public address systems and other AV equipment to send audio transmissions directly to hearing aids, eliminating background noise for hearing impaired visitors.
In an effort to address the lack of broadband access among low-income residents, the Chicago Public Library (CPL), and New York Public Library (NYPL) on June 23 announced new programs that will allow patrons to check out and take home wifi hotspots. NYPL’s “Check Out the Internet,” and CPL’s “Internet to Go” programs are made possible, in part, by grants awarded this week by the Knight News Challenge, a competition developed by the John S. and James L. Knight Foundation in partnership with the Ford Foundation and Mozilla, to fund and promote projects committed to making the Internet an open, equitable platform.
Building on the success of its existing job search and job training programs, the Queens Library recently began testing a new touch-screen job search kiosk at its central branch in Jamaica, Queens. The kiosk is driven by Apploi, a mobile app launched in April 2013 by recruitment software and services provider Innovate CV, and is […]
Though broadband Internet access has become more common in U.S. households during the past decade, the digital divide has not yet been bridged. In fact, challenges now loom larger than ever for households without broadband, said Richard Reyes-Gavilan, Chief Librarian for the District of Columbia Public Library (DCPL) during his opening remarks at the “Libraries and Broadband: Urgency and Impact,” public hearing hosted by the Institute for Museum and Library Services (IMLS) on April 17. According to IMLS estimates, about 100 million Americans don’t have access to high-speed Internet at home, while 19 million don’t have any Internet access at home.
Few things can be more frustrating to library patrons—or staff, for that matter—than a self-check system that’s ill-suited for its setting. But when such a system runs smoothly, it increases efficiency, protects materials, promotes library programming, and instills confidence in patrons, which translates into increased circulation and a staff with more time to focus on things like programs and services.
Gale today launched Analytics On Demand, a new geographic information system (GIS) that combines local demographic data with information from a library’s ILS to generate real-time reports on circulation trends and patron lifestyles. Powered by business analytics provider Alteryx, with regularly updated demographic and consumer lifestyle segmentation data from Experian Mosaic, the foundation of the new service is built on the same tools as Gale’s DemographicsNow: Business and People.
empower – give (someone) the authority or power to do something – Oxford Dictionary of American English Someone whom I greatly admire recently set me thinking about the mission of librarians. David Lankes has that effect on many of us. In a talk late last year at the Digital Library Fall Forum, Lankes recast the usual […]
With the help of Operation Photo Rescue, a non-profit, volunteer network of photographers, image restoration artists, and graphic designers, Fondulac District Library (FDL), IL, recently launched “Saving Memories,” a program to help community members digitize and restore photographs that were damaged when 24 tornadoes touched down in Illinois on the night of November 17.
Librarianship is undeniably a service profession. Given that, you would think that our literature would be filled with advice on how to provide astonishing customer service. Instead, it isn’t. Perhaps this is because it can be difficult and expensive to provide surprisingly excellent customer service. But I don’t think it necessarily should be if we […]